Shipping policy

 

Rene' Tyler processes all orders via the United States Postal Service (USPS)

Delivery Information

Orders are processed Monday-Friday only. Orders placed on weekends, holidays, or when Rene' Tyler is closed will be processed the next business day.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please ensure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from www.renetyler.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund if applicable.

Priority Mail: One To Three Business Days 

Free Shipping: Eight To Ten Business Days

Once your order has been shipped, we will send you an email with your tracking information. Please allow 24 hours after the item has been shipped, to track your package online with USPS.

Priority Mail Express: One To Two Business Days 

If your order is placed Monday-Friday by noon PST, your order will be shipped the same day. You can expect to receive your item the next day; unless you live in a 2- day area Express Mail Area. (Contact your local post office to check your area).  Shipping and Handling Fees vary for Express Orders.

Unverifiable Addresses

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that USPS uses when delivering your mail. Be sure to include apartment or suite numbers and always make sure you are using the correct zip code and city.    

Returned Orders

You have 7 business days from the date you received your order to return your items. Please return your item(s) to:

Rene' Tyler 

197 Bundy Street

Henderson, Nevada, 89074

Remember to keep a record of your tracking number. Once your item is received, please allow 24/48 hours for your return to be processed.

Checking Your Order Upon Arrival

Upon receipt, please inspect your order immediately. If you believe you have received defective merchandise, you must contact us within 3 days from the date that you received the items at renetylerdesigns@gmail.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through to try to avoid such issues as much as possible.

Refused Packages

If your package is refused or returned from USPS, you're responsible for the shipping cost to re-ship package. Rene' Tyler does not issue refunds. 

Lost Packages 

Rene' Tyler is not responsible for lost packages due to USPS error. We do not issue refunds.